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Privacy Policy

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Effective Date: November 10, 2025
Last Updated: November 10, 2025

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At Platinum Junk Removal, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or services, you consent to the collection and use of your information as described in this policy.

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1. Information We Collect

We collect personal and non-personal information in the following ways:

  • Personal Information:
    When you contact us, request a quote, or book a service, we may collect:

    • Your name

    • Email address

    • Phone number

    • Service address

    • Details about your junk removal request

  • Non-Personal Information:
    This includes browser type, device information, IP address, and pages visited, collected through cookies and analytics tools.
     

2. How We Use Your Information

We use your information to:

  • Provide quotes, respond to inquiries, and complete service requests.

  • Manage appointments, billing, and customer relationships.

  • Improve our website, marketing, and customer experience.

  • Send occasional updates or promotions.

We will only collect and use the information necessary for these purposes.
 

3. Consent and Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete information.

  • Withdraw consent at any time (for example, unsubscribe from emails).

  • Request deletion of your data, subject to legal or contractual obligations.

To exercise these rights, contact us at info@platinumjunk.ca. We will respond within 30 days as required by PIPEDA.
 

4. Information Sharing

We do not sell or rent your information. We may share data only when:

  • Working with trusted service providers (e.g., payment processors, IT support) who comply with privacy standards.

  • Required by law, regulation, or legal process.

All third parties are required to protect your information and use it only for the purpose it was shared.
 

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, information is securely deleted or anonymized.
 

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no system is completely secure.
 

7. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and monitor performance.

  • You can disable cookies in your browser settings.

  • We may use Google Analytics or similar tools to collect anonymous traffic data.
     

8. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with the updated effective date.
 

9. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

Platinum Junk Removal
Windsor, Ontario
📧 info@platinumjunk.ca
📞 (382)342-2721

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